FAQ SEARCH PAGE
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What are the requirements/limitations for reserving a pass?
You must have an active, adult OCLS library card in good standing in order to reserve a pass. Juvenile cards and reciprocal borrower cards cannot be used to reserve Local Wanderer passes. You can have 2 active passes per library card per month.For example: You reserve a pass for the Central Florida Zoo valid for…
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How do I request a pass?
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How do I redeem my pass?
If you have successfully reserved a Local Wanderer pass, you should receive a confirmation email containing a PDF of your ticket. Download this PDF and show a printed or digital copy to staff at the pass location. Please be sure to check your Spam/Junk folder, as the confirmation email may have been filtered here by…
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Anytime I check for a pass, it says they’re unavailable. Help!
Local Wanderer passes are available to all adult OCLS cardholders in good standing, and Local Wanderer is a very popular program. Pass availability refreshes daily at 10 a.m. if passes are available. If all passes for the month have already been reserved, that pass will continue to show as yellow / “Unavailable” even at refresh.…
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I reserved a pass for X, but I can no longer make it. What do I do?
Contact the Local Wanderer program team at 407-835-7481 or email localwanderer@ocls.org Monday-Friday to cancel your pass. You can also contact the library customer service line during open library hours at 407-835-7323.
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How do I cancel my pass?
Contact the Local Wanderer program team at 407-835-7481 or email localwanderer@ocls.org Monday-Friday to cancel your pass. You may also cancel your pass by calling Questline during open library hours at 407-835-7323. Please be aware that for performance passes (i.e. to the Dr. Phillips Center or Orlando Family Stage), you must cancel your pass at least…
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Why don’t I see X passes listed?
We are always working to add new passes and experiences to Local Wanderer. If there is a specific institution you would like to see join the program, please contact the Local Wanderer team at localwanderer@ocls.org.
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How does the Local Wanderer program work?
Local Wanderer passes are entirely digital. Passes can only be reserved through the Local Wanderer page at ocls.org/wander. Passes cannot be reserved over the phone or in-person and are not available directly from Local Wanderer partners. Passes are first-come, first-served, and there are no waitlists.
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I would like additional tickets to X performance. Can I switch my seat at X venue?
Local Wanderer passes come with one pair of tickets which will be seated together. Seating location is determined by the performance partner. The library does not determine seats or ticketing. If you would like to purchase additional tickets through the venue, please be aware your party will not be seated together.