FAQ SEARCH PAGE
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How can I request a review of a trespass warning?
An appeal must be submitted in writing only by letter, email, or web form. You are prohibited from entering any Orange County Library System location. The written appeal must be received through any of the options listed below within 30 days of the trespass issue date listed above. By mail: Orange County Library SystemCustomer Resolution…
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Will the book drop be open while the branch is being refreshed?
The book drop will remain open at each location throughout the closures. Items may not be checked in on Saturdays or Sundays, so will be backdated on Mondays.
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How can I renew my items while the branch is closed for a refresh?
Your items may be renewed online, over the phone through the renewal line ( Option 2), or another OCLS location. Please call Questline if you need more information: .
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Can DVDs be renewed?
Most DVDs are eligible for renewal up to five times as long as your card is in good standing and if there is no reservation on the title.
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Problems Delivering Notices to Some E-mail Addresses
Unfortunately, a few email service providers (aol.com, cfl.rr.com, and yahoo.com) identify the Library’s email notices as spam and do not deliver our email to some customers. In order to receive these notices, we recommend that customers either sign up for OCLS’ text alerts or provide an alternate email address by logging into your account.
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I thought the Library carried video games? What happened?
The Library hasn’t circulated video games for several years. Gaming programs continue to be scheduled at library locations. There are gaming consoles at some library locations for in-house game play for juvenile card holders.
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How can I replace my lost or misplaced library card?
Notify the Library immediately (407.835.7323) if your card is lost or misplaced so it can be deactivated. Caution: you will be responsible for items/fees that accumulate on your card until the loss is reported. After it’s reported lost, if anyone tries to use it, they will be asked to present photo ID. You can get…
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How can I renew my library card if it has expired?
To continue service without interruption you may do one of the following: Call the library at . Library staff will assist you in paying any outstanding fines or fees and renewing your card. Check your account online to verify there are no outstanding fines or fees. You may do this by logging into your online…
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What type of DVDs can be placed on hold?
Informational DVDs and a limited number of Entertainment DVDs which are available in our Requestable DVDs collection can be placed on hold and requested for home delivery.
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Why can’t I renew my items?
Several reasons exist for why you may not be able to renew your items: Too soon to renew. One reason might be that it is too soon to renew the item. You must wait at least one day before renewing the first time. You can renew a second time after the first check-out period is…
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Can DVDs be renewed?
Most DVDs are eligible for renewal up to three times as long as your card is in good standing. DVD VAULT NEW RELEASE titles are only available by request through the catalog for home delivery and CANNOT be renewed.
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What is the Library Circulation Notice I get in my e-mail?
The Orange County Library System sends courtesy notices to the e-mail address listed in your library card account to inform you of approaching due dates for items you have checked out. If you have any questions about the contents of a courtesy notice, you can log in to your library account to see what is…
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What materials cannot be requested for home delivery?
The formats that cannot be requested for home delivery include: Reference Materials Vox Read Along items Items from the Library of Things collection
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What is the difference between home delivery, reserves and holds?
Home delivery, requests, reserves and holds are all the same term for the process of choosing an item to have sent to your home. Requests, reserves, and holds are also terms used to designate that you want an item held at a location for pick-up. Patrons who live within Orange County (excluding Maitland and Winter…
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What do the statuses mean on my requested items?
When viewing items on your holds list, the following statuses may appear for an item: Checked out The item is checked out to another patron. Once returned, the status will change to in transit. (Once a requested item is checked out to your account, it moves from your Holds list to your Items Checked…
