FAQ SEARCH PAGE
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What data speeds can I expect with an OCLS hotspot powered by T-Mobile?
The OCLS hotspots use T-Mobile’s 4G LTE Network. Data speed ranges for T-Mobile 4G LTE Network are as follows: View more details from T-Mobile’s site. Learn more about variations in data speed from T-Mobile’s site. If the data speed you are experiencing with an OCLS hotspot seems slower than the ranges indicated above, check the…
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Why does the hotspot have a “cycle end date” or “data allowance has run out” message displayed on the device?
Please disregard any messages that display a “cycle end date” or that “data allowance has run out”. The library hotspots are on an unlimited plan. T-Mobile does not have a mechanism for disabling these messages. The messages do not mean the hotspots will stop working.
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Can I renew a Wi-Fi hotspot kit?
Hotspots can be renewed up to five times unless someone else is waiting for the device. Hotspots are disabled after the due date.
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OCLS Hotspot Guide
Orange County Library System (OCLS) has secured funds from the Emergency Connectivity Fund (ECF) to establish a Wi-Fi hotspot device (“Hotspot”) lending program to provide wireless broadband internet to customers who do not have access to the internet and need this service to meet their educational needs. REQUEST A HOTSPOT As per the ECF requirements,…
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What is a Wi-Fi hotspot?
A hotspot is a device that provides wireless internet (Wi-Fi) to devices that have Wi-Fi capabilities, such as laptops, smartphones, or tablets.
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Who can borrow a Wi-Fi hotspot?
Adult cardholders with a valid Orange County Library System resident, property Owner, or fee card in good standing who do not have access to the internet where they reside and need this service to meet their educational needs. If you do not have a library card, you can apply online or in person at one…
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Can a juvenile cardholder borrow a Wi-Fi hotspot?
No, but they may be eligible to receive a hotspot through Orange County Public Schools. For more information, visit ocps.net.
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Where can I borrow a Wi-Fi hotspot?
You may check out or place a hold on a hotspot at any of our library locations, or by calling 407.835.7323. Hotspots must be picked up by the cardholder at one of our library locations.
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What is included with the Wi-Fi hotspot?
The kit includes a hotspot device, a charging cord, instructions, and the case.
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For how long can I borrow a Wi-Fi hotspot?
You can borrow a hotspot for 30 days.
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Where can I return a Wi-Fi hotspot kit?
A hotspot may be returned to any Orange County Library location or the drop boxes in Horizon West or Lake Nona.
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What if I lose or damage a Wi-Fi hotspot?
If the hotspot is lost or damaged, please contact the library immediately. The replacement fee for a hotspot is $25.
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What if I lost the charger, case, or device from the hotspot kit?
Replacement fees:
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How do I use a Wi-Fi hotspot?
Instructions will be provided with each hotspot kit. If further assistance is needed, T-Mobile, who provides the device and the network, will provide technical support. Library staff are available to assist customers who need help requesting a hotspot.
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Who do I call for technical support for the hotspot?
If you need technical assistance using the hotspot, contact T-Mobile at 844.361.1310. For all other questions, contact the library at 407.835.7323.
