In Freegal music I only downloaded four songs, but when I go to download the fifth song, I’m told I’ve exceeded my limit. What happened to my fifth download?

It's possible you inadvertently clicked on the "Download Now" link. Anytime you click on the "Download Now" link, even if you cancel the download, a download is used from your weekly allotment. If you're confident this isn't what happened, please send us your library card information and we'll continue to troubleshoot the issue.

Questions? We can help!

Information Icon

Your Library Has a Fresh New App!

Discover a new way to experience your library with the OCLS app – a gateway to a world of books, music, events and more wherever you are. Download it today! >