ORANGE COUNTY LIBRARY SYSTEM
Strategic Plan
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October 2024-September 2029
Purpose Statement
Enriching lives through experiences and opportunities to learn, grow and connect.
Be Welcoming
Objective
We will provide excellent customer service, create inviting spaces, and ensure accessibility so the community feels welcome at OCLS.
Activities
- Provide additional ways to access library services throughout the county.
- Regularly assess interior spaces to maximize usage and accommodate a variety of user experiences and needs.
- Focus on customer service training that addresses the needs of Orange County residents.
Be Connected
Objective
We will promote engagement, facilitate partnerships, and generate awareness so the community feels connected to OCLS.
Activities
- Intentionally invest in meaningful relationships with the organizations that are aligned with the library’s purpose.
- Explore ways to foster higher engagement rates.
- Pursue opportunities to raise visibility of OCLS in the community.
Be Forward-Thinking
Objective
We will provide and explore services and technology to deliver relevant experiences to the community.
Activities
- Use data to provide responsive services that evolve and grow with the community.
- Review programs, services, and offerings to ensure that the library meets community needs.
- Evaluate the user journey in all aspects of library service.
Be Empowered
Objective
We will enhance our employee training structure, support professional development, and improve internal communication so OCLS staff are adaptable to community needs.
Activities
- Clarify paths for upward mobility.
- Strengthen internal communication.
- Prioritize employee engagement and well-being.
