Strategic Plan

ORANGE COUNTY LIBRARY SYSTEM

Strategic Plan

October 2024-September 2029

Purpose Statement

Enriching lives through experiences and opportunities to learn, grow and connect.

Be Welcoming

Objective

We will provide excellent customer service, create inviting spaces, and ensure accessibility so the community feels welcome at OCLS.

Activities

  • Provide additional ways to access library services throughout the county.
  • Regularly assess interior spaces to maximize usage and accommodate a variety of user experiences and needs.
  • Focus on customer service training that addresses the needs of Orange County residents.

Be Connected

Objective

We will promote engagement, facilitate partnerships, and generate awareness so the community feels connected to OCLS.

Activities

  • Intentionally invest in meaningful relationships with the organizations that are aligned with the library’s purpose.
  • Explore ways to foster higher engagement rates.
  • Pursue opportunities to raise visibility of OCLS in the community.

Be Forward-Thinking

Objective

We will provide and explore services and technology to deliver relevant experiences to the community.

Activities

  • Use data to provide responsive services that evolve and grow with the community.
  • Review programs, services, and offerings to ensure that the library meets community needs.
  • Evaluate the user journey in all aspects of library service.

Be Empowered

Objective

We will enhance our employee training structure, support professional development, and improve internal communication so OCLS staff are adaptable to community needs.

Activities

  • Clarify paths for upward mobility.
  • Strengthen internal communication.
  • Prioritize employee engagement and well-being.

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North Orange Branch Closure

North Orange Branch is closed for repair, with an undetermined reopening date. Learn more about the branch closure >