Contact Us

Questline
For any question, including information about your library card account, the website, library locations, or to ask a reference question.

407.835.7323
Mon – Thurs., 9 a.m – 7 p.m.
Fri. and Sat., 9 a.m. – 6 p.m.
Sun. 1 – 6 p.m.

Chat with Us
Mon – Thurs., 9 a.m – 7 p.m.
Fri. and Sat., 9 a.m. – 6 p.m.
Sun. 1 – 6 p.m.

Email staff a question
(select “General Information” from the form)

Automated Materials Renewal Line

407.835.7323 Option 2

Book A PRO (Professional Research @ OCLS)
For one-on-one help using our resources, schedule a 30 minute appointment with a PRO at the Orlando Public Library!

Book A PRO

Circulation
Ask a question about your library card account, PIN, fines, information change, lost card, etc.

circulation@ocls.org

Event Proposal
Interested in presenting at the Library? Submit your event idea!

Present An Event

Field Trip
Interested in taking a field trip to the Orlando Public Library?  Learn more about the tours, educational programs, and story times we have to offer. Fill out this form to book your visit today!

Field Trip form

Genealogy
Ask a question about the genealogy collection, services provided or schedule a group visit at the West Oaks Branch Library & Genealogy Center.

genealogy@ocls.org

Help Desk
Have a question about how to use one of our services or websites? Running into an error? Tell us what you’re trying to do and we’ll assist!

Submit a Help Request

Public Records Request
Need to request public records for OCLS? Public record is the information recorded by the library pertaining to its business and operations. Here’s the contact information for our Public Records Custodian.

For general reference questions or research assistance, please submit your request through our Help Desk form and select “General Information.”

Records Custodian Contact Information

Share Your Library Experience
Share you comment, suggestion, or feedback about the Library’s service.

Share Your Library Experience form

Social Worker Help
The Library Social Worker provides one-on-one assistance and expert referral for many social services.

Library Social Worker Assistance Request form

Storyteller
The Orange County Library System can provide the service of a storyteller at your location for storytelling events. To arrange a storytelling event, complete the form.

Request A Storyteller form

Suggest-A-Title
Want to request that we add a certain title to our collection? Titles not found in the catalog can be suggested.

Suggest-A-Title form

Website Feedback
Share your comment, suggestion, or feedback about the Library’s website.

Website Feedback form

comments@ocls.org

comentarios@ocls.org

Marketing and Public Relations

mpr@ocls.org

Friends of the Library

407.835.7496

friends.ocls.org

Human Resources

407.835.7632

OCLS Speakers Bureau
Schedule a Speakers Bureau representative to speak to your group about getting a library card, available library resources and services, home delivery of materials and other useful information.

407.835.7481